These conditions explain your rights, obligations, and responsibilities and those of your contractor. A contract is a two-way arrangement and it is important that everyone knows where they stand. Where we use the word 'you' or 'your' it means the customer: 'we', 'us' or 'our' means “McCann Your Man Removal Services Ltd”. These conditions can only be changed or amended by our written agreement.

1. Our Quotation - Our quotation is a fixed price. Unless otherwise stated, it does not include insurance, customs duties and inspections or any other fees payable to government bodies. We may change the price or make additional charges if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing.
(a) You do not accept it in writing within 28 days, with a firm removal date to which we agree in writing.
(b)By your delay, the work is not carried out or completed within three months.
(c) Our costs increase (or decrease) because of currency fluctuations or changes in taxation or freight charges beyond our control.
(d) The work is carried out on a Saturday, Sunday or Public Holiday at your request.(e) We have to collect or deliver goods above the ground and first upper floor.
(f) We supply any additional services, including moving or storing extra goods (these conditions apply to such work).
(g) The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway, and this means we have to do extra work.
(h) Any parking or other fees or charges that we have to pay in order to carry out services on your behalf.
(i) There are delays or events outside our reasonable control.
(ii) We agree in writing to increase our limit of liability set out in clause 8. In all these circumstances, you will pay the adjusted charges.

2. Work not included in the quotation - Unless agreed by us in writing we will not:
(a) Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
(b) Disconnect or reconnect appliances, fixtures, fittings or equipment.
(c) Take up or lay fitted floor coverings. (d) Move storage heaters unless they are dismantled.
(e) Move items from a loft, unless properly lit, and floored and safe access is provided.
(f) Move or store any items excluded under clause 4.
(g) Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

3. Your responsibility - It will be your sole responsibility to:
(a) Declare to us the value of the goods being removed and/or stored.
(b) Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks.
(c) Obtain at your own expense, all documents, permits, licences, customs documents necessary for the removal to be completed.
(d) Be present or represented throughout the removal.
(e) Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
(f) Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
(g) Prepare adequately and stabilise all appliances or electronic equipment prior to their removal.
(h) Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
(i) Provide us with a contact address for correspondence during removal transit and/or storage of goods.

4. Goods not to be submitted for removal or storage - The following items are specifically excluded from this contract.
(a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
(b)Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
(c) Plants or goods likely to encourage vermin or other pests or to cause infestation.
(d) Refrigerated or frozen food or drink.
(e) Any animals and their cages or tanks including pets, birds or fish.
(f) Goods which require special licence or government permission for export or import. Such goods will not be removed by us except with our prior written agreement. In the event that we do remove such goods, we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. In addition, we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4(b), 4(c) or 4 (d).

5. Ownership of the goods - By entering into this contract, you declare that:
(a) The goods to be removed and/or stored are your own property, or
(b) The person(s) who own or have an interest in them, have given you authority to make this contract, and have been made aware of these conditions. You will meet any claim for damages and/or costs against us if these declarations are not true.

6. Charges if you postpone or cancel the removal - If you postpone or cancel this contract, we may charge according to how much notice is given.

(a) More than 14 days before the removal was due to start: NIL.
(b)Less than 14 days, but more than 8 days before the removal was due to start: 30% of the removal charge.
(c) Less than 8 days before the removal was due to start: 60% of the removal charge.

7. Paying for the Removal - Unless otherwise agreed by us in writing:
(a) Payment is required, by cleared funds in advance of the removal or storage period.
(b) You may not withhold any part of the agreed price.
(c) In respect of all sums which are overdue to us, we will charge interest calculated at 4% above the ECB base rate.

8. On completion of delivery there will be a walk around inspection with the customer, by a member of staff. Any damages should be agreed upon before final payment/outstanding balance on delivery.
Our liability for loss or damage is limited, as set out in clause 8(a) below. You may request us to increase our liability, as set out in clause 8(c) below, subject to our express written agreement in advance of carrying out the removal and/or storage and payment of an additional charge.
(a) In the event of the loss or damage to your goods, if we are liable, we will pay you up to a maximum sum of €5.00 for each item which is lost or damaged, to cover the cost of repairing or replacing that item. OR
(b) We may choose to repair or replace the damaged item. If an item is repaired we are not liable for depreciation in value.
(c) Any individual item valued above €1,000 must be declared prior to scheduled collection date, subject to receiving your itemised inventory (with valuation) and request in writing, for us provide an insurance quote. For the purposes of clauses 8(a), 8(b) and 8(c), an item is defined as any one article, suite, pair, set, complete case, carton, package or other container.
(d) Other than by reason of our negligence, we will not be liable for any loss, damage or failure to produce the goods if it is caused by those circumstances set out in the following:
• (i)  By fire howsoever caused.
• (ii)  By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
(iii) By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
• (iv) By moth or vermin or similar infestation.
• (v) By cleaning, repairing or restoring unless we did the work.
• (vi) To any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by us.
(vii) For electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.
(viii) To jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind, howsoever caused, unless you have previously given us full particulars with value, and we have confirmed in writing that we accept responsibility as in conditions 8(a) or 8(c) above.
• (ix)  To any goods which have a relevant proven defect or are inherently defective.
• (x)  To animals and their cages or tanks including pets, birds or fish.
• (xi)  To plants.
• (xii)  To refrigerated or frozen food or drink.
(e) Customers may rely on their own existing cover from their personal Home Insurance.
Should customers request a quote for additional insurance cover, this can be arranged by providing a valuation and payment prior to moving date.
(f) No employee of McCann Your Man Removal Services Ltd on this contract shall be separately liable to you for any loss, damage, errors or omissions under the terms of this contract.

9. Time limit for claims.
(a) For goods which we deliver, you must note any visible loss, damage or failure to produce any goods at the time of delivery.
(b) If you or your agent collects from our warehouse, you must note any loss or damage at the time the goods are handed to you.

10. Delays in transit
(a) Other than by reason of our negligence, we will not be liable for delays in transit.
(b)If through no fault of ours we are unable to deliver your goods, we will take them into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

11. Our Right to Hold the Goods (lien) We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.

12. Our right to sub-contract the work. (a) We reserve the right to sub-contract some or all of the work. (b) If we sub-contract, then these conditions will still apply.

13. Route and method (a) we have the full right to choose the route for delivery. (b) Unless it has been specifically agreed beforehand. Other space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customers.

14. Any oral advice given is provided gratuitously and without contractual liability.